Refund policy

Return & Refund Policy

Thank you for shopping with naturevalley. We want you to be fully satisfied with your purchase. If you are not completely happy with your order, we are here to help.

Order Processing and Shipping Times

Orders are typically processed within 1-2 business days. Once shipped, delivery usually takes 5-10 business days.

Order Cancellation

You may cancel your order within 24 hours of placing it. After this period, we cannot guarantee cancellation as your order may have already been processed or shipped.

Return Window

Returns are accepted within 30 calendar days from the date you receive your order.

Return Eligibility

To be eligible for a return, items must be unused, in the same condition that you received them, and in their original packaging.

Return Shipping

Customers are responsible for the cost of return shipping unless the item is defective, damaged, or incorrect. Please use a trackable shipping service or purchase shipping insurance for returns, as we cannot guarantee that we will receive your returned item.

Refunds

Once your return is received and inspected, we will notify you of the approval or rejection of your refund. Approved refunds will be processed within 5-7 business days and a credit will automatically be applied to your original method of payment.

Shipping Fees

Shipping fees for your order are calculated and displayed at checkout. Please note that shipping fees are non-refundable.

How to Initiate a Return

To initiate a return, please contact our customer service at pumabestsale030@gmail.com with your order number and reason for return. We will provide you with further instructions.